I am a highly experienced and skilled Virtual Assistant with over 14 years of experience in administrative roles. My career began at the age of 17 when I worked for a car audio company, where I handled a wide range of administrative tasks, including updating the website, managing orders and queries via phone and email, and creating invoices. During my time there, I successfully obtained NVQ Level 2 and 3 qualifications in Business and Administration.

Subsequently, I transitioned to a civil law firm, where I spent two years in the accounts and law department. My responsibilities included creating invoices, utilizing SAP software, updating accounts, filing, responding to clients, and drafting responses.

Seeking new challenges, I joined the local council, where I worked for four years in the legal and democratic department. In this role, I was responsible for arranging meetings, taking meeting notes, transcribing calls, liaising with members of the public, and completing various administrative tasks.

My career progression led me to one of the top five energy suppliers, where I served as a customer service agent. My duties involved managing customer accounts, handling complaints, processing payments, and responding to emails.

In my most recent role, I held the position of Risk and Governance Analyst. My duties entailed collaborating with stakeholders to monitor critical risks and controls, recognizing gaps and dependencies, and developing effective mitigation strategies. I spearheaded data protection initiatives, managed Subject Access Requests, Information Commissioner's Office complaints, and Data Protection incidents. I conducted essential assurance activities and facilitated audits to uphold compliance standards. Furthermore, I prepared regular reports and dashboards for stakeholders and challenged them to ensure compliance. Additionally, I created intricate Excel dashboards to track KPIs.